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Resolution of complaints may require 3 credit report free Augusta the submission of written documentation, as the Complaint Check List indicates. We will advise you if we need additional information as we process your complaint. Once the complaint package is complete, we will send you a confirmation of receipt of your complaint within five business days. It is important to remember that the 3 credit report free Augusta Banking Department does not act as the complainant's attorney. It also does not 3 credit report free Augusta have the power to adjudicate or sit in judgment over complaints. If a dispute turns on facts that do not involve a supervised entity's violation 3 credit report free Augusta of a specific law or regulation (such as a matter concerning a bank's exercise of internal policies or guidelines) 3 credit report free Augusta the Banking Department may not have the authority to obtain the relief a complainant is seeking.

In that case, the Banking Department will advise the complainant about other ways to pursue the complaint, such as through consulting a private attorney and/or initiating a court proceeding. Institutions not under New York State Jurisdiction The Banking Department does not have the authority to resolve complaints involving entities that are not under New York State jurisdiction. Some institutions are regulated by federal government agencies. For example, commercial banks having the word National or using the title N.A. getting my free credit report

(national association) in their title, are organized under and subject to federal law.

Requests for information or 3 credit report free Augusta complaints concerning these national banks should be directed to Office of the Comptroller of Currency. Savings banks and savings and loan associations having the word Federal in 3 credit report free Augusta their name or which use the initials FSB (federal savings bank), FSA (federal savings association), FA (federal association) or FSLA (federal savings and loan association) are regulated by the Office of Thrift Supervision, a federal agency.

Inquiries or complaints should be directed to Office of Thrift 3 credit report free Augusta Supervision. Federally-regulated credit unions are similarly identified by the word federal in their name. Inquiries and complaints concerning federal credit unions should be directed to National Credit Union Administration. credit score report If the institution you are concerned with is located outside New York State or if you are unsure about the appropriate regulatory authority, contact the Consumer Services Division of the New York State Banking Department.

Our staff will attempt to determine the appropriate agency to contact and your inquiry or complaint will be referred to that authority.

If you have a complaint about a financial institution that is not regulated or 3 credit report free Augusta supervised by the NYS Banking Department, we 3 credit report free Augusta will refer you and forward your complaint to the regulator of that institution.

To determine if your financial institution is supervised by the NYS Banking Department, please visit our list of institutions we supervise: http://www.banking.state.ny.us/supinst.htm If your institution is not on this list, it may be under the jurisdiction of one of the two following national bank regulators: Office of the Comptroller of the Currency Or, if your institution is not supervised by the NYS Banking Department or a national bank regulator, it may be under the jurisdiction of another states banking department. For a list of all state banking departments, contact: Conference of State Bank Supervisors Other Helpful Government Agencies If the Banking Department cannot resolve 3 credit report free Augusta your complaint or answer your question, you may be able to obtain assistance from one or more of the following resources: You are entitled to one free credit report per year from each of the three major credit reporting agencies. obtaining free credit report You may also request and pay for a credit report from each of the three major credit reporting agencies: To ask questions about or dispute items on your credit report: May be able to handle general consumer questions, problems, and complaints, including: Office of the NYS Attorney General May be able to handle general consumer questions, problems, and complaints, including: NYS Comptrollers Office Funds and securities deposited a bank account are transferred to the State after a significant period of account inactivityusually after five years.